Installation costs will not be covered by Us for any returned product.
amgpartsforsale.com reserves the right to change or amend the return policy and procedures at any time without notification.
In the case of a Customer Choice Return (when the decision to make the return is solely the choice of the customer), all shipping fees and handling fees will not be refunded.
OPEN BOX ITEM RETURNS
Open Box returns must be initiated within 30 days of purchase. Open Box refunds will be processed as Store Credit only.
DEFECTIVE PRODUCTS
Defective Products: For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, if you receive a defective product please contact us within our 30 day return policy period, and we will process your return free of shipping charges. Contact info@amgpartsforsalel.com to process your return.
amgpartsforsalel.com is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.
DAMAGED SHIPMENTS
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will set up a FedEx claim for the product. Once this claim has been processed by FedEx, we will reach out to you to return the product and send out a replacement.
We may request pictures to further assist with the completion of the claim.
FedEx will reach out to you after the claim has been filed over the phone; please provide a reliable contact number when setting up your damage claim.
UNAUTHORIZED RETURNS
If you return a product without first contacting our Returns Department at info@amgpartsforsalel.comfor a Return Merchandise Authorization (RMA) number, it will take up to 3 weeks to be processed and we may charge you a 10% restocking fee at our discretion.
If your unauthorized return has not been processed within 3 weeks, please send an email to info@amgpartsforsalel.com
UNDELIVERABLE OR REFUSED SHIPMENTS
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a FedEx facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.
Please review for special instructions regarding freight shipments.
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – The return shipping costs of any refused or undeliverable shipment(s) outside of the United States or Canada may be deducted from any refund
NON-RETURNABLE PRODUCTS
Returns will not be accepted for any of the following items:
- Non-defective used or installed items.
- Wheels that have had tires mounted on them. This includes wheels that truckbed has mounted tires on. Both the wheels and tires are non-returnable.
- Chips/Tuners.
- Tunes for Life memberships.
- Painted parts, including items the customer has painted and pre-painted parts purchased through Us
ALL freight shipments are not returnable.
International orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada are not returnable.
ORDER CHANGES AND CANCELLATIONS
For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, We strongly suggest you call us as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! If you email us, we may not receive them in time to stop the order from shipping out. Please doublecheck that your order details are correct before submitting your order at the “Order Review” step of checkout.
An order that has already shipped cannot be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.
If you need to change the address on an order that has already been shipped via FedEx, please call us. There will be a fee of $17 per package to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit.